Shipping policy
Thank you for shopping with Dilse.Shop. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
1.1. Orders are typically processed on the same day after order confirmation to ensure fast dispatch.
1.2. Please ensure that your shipping address, phone number, and other contact details are accurate and complete to avoid delivery delays or failed shipments.
2. Shipping Methods
2.1. We provide FREE shipping across India on all orders, with no minimum purchase requirement.
2.2. We work with trusted courier and logistics partners to ensure safe and reliable delivery.
2.3. Express/Expedited shipping options may be available at checkout for an additional fee, depending on your location and order.
3. Shipping Costs
3.1. All standard orders are shipped free of charge across India.
3.2. If an optional express shipping service is available and selected at checkout, additional charges may apply.
4. Estimated Delivery Times
4.1. We primarily use express delivery services, and most orders are expected to arrive within 2–3 business days after dispatch.
4.2. Delivery timelines are estimates and may vary depending on your location, courier capacity, weather conditions, public holidays, and other unforeseen circumstances.
4.3. Personalized or customized orders typically require 5–7 business days for dispatch, after which standard delivery timelines apply.
5. Tracking Information
5.1. Once your order has been shipped, tracking details will be shared via email or SMS, where applicable.
5.2. You can use the tracking number provided to track your shipment through the respective courier partner.
6. Shipping Restrictions
6.1. Certain products may be subject to shipping restrictions based on size, weight, location, or applicable regulations.
6.2. We currently do not deliver to P.O. Boxes or military addresses.
7. Courier Partners
We work with trusted logistics and courier providers, which may include Blue Dart, Delhivery, Ekart, and other leading delivery partners, depending on the destination and service availability.
8. Order Support & Tracking Assistance
For assistance with your order, shipment, or tracking information, please contact our support team:
Email: support@dilse.shop
9. Shipping Delays
9.1. While we make every effort to ensure timely delivery, occasional delays may occur due to weather conditions, public holidays, courier disruptions, incorrect address information, or other circumstances beyond our control.
9.2. Once an order has been handed over to the courier, delivery timelines are subject to the courier partner's operations. Dilse.Shop is not responsible for delays caused by the courier or other circumstances beyond our reasonable control.
10. Policy Updates
10.1. Dilse.Shop reserves the right to modify or update this Shipping Policy at any time.
10.2. Any changes will be published on our website and will become effective immediately upon publication.
At Dilse.Shop, we are committed to delivering your orders safely, securely, and as quickly as possible. Every order matters to us, and we work with trusted delivery partners to provide you with a smooth shopping experience.